Frequently Asked Questions

Cigars & Care

To store cigars properly, use a humidor, a specially designed box or container.

Ensure the humidor is kept in a cool, dark place with consistent conditions.

Avoid storing cigars in the refrigerator, as this can affect their quality. Rotate cigars periodically to ensure even aging and airflow within the humidor.

Check our range of Humidors

The best humidity for cigars is generally considered to be around 65-70%.

This level of humidity helps preserve the freshness and flavor of the cigars, preventing them from drying out or becoming too moist.

Maintaining proper humidity is essential for storing cigars in a humidor to ensure they remain in optimal condition for smoking.

Products like Boveda packs can help ease the upkeep of cigars by regulating humidity levels within the humidor.

Check our recommended Boveda Packs

The best temperature for storing cigars is typically between 65-70°F (18-21°C).

This temperature range helps to maintain the integrity of the cigars, preventing them from drying out or becoming too moist.

Consistency in temperature is also important to avoid fluctuations that can affect the quality of the cigars.

Keeping cigars at the ideal temperature helps preserve their flavors and ensures a satisfying smoking experience.

Yes, cigars can be aged. Aging involves storing cigars under specific conditions for an extended period, typically in a humidor with controlled humidity and temperature.

This process can enhance the flavour and complexity of the cigars over time.

To cut a cigar, start by selecting a sharp cigar cutter. Place the cutter flat on the cap, which is the rounded end of the cigar, and make a swift, decisive cut.

Aim to remove just the cap, leaving the body of the cigar intact. Avoid cutting too deep, as this can cause the cigar to unravel. Once cut, you’re ready to enjoy your cigar.

To light a cigar, start by holding the cigar at a 45-degree angle above the flame of a butane lighter or wooden match.

Avoid using regular lighters or candles, as they can impart unwanted flavours. Rotate the cigar slowly, allowing the flame to evenly toast the foot (the end you light).

Once the foot is evenly toasted, place the cigar in your mouth and gently puff while continuing to rotate the cigar. This ensures an even burn.

Avoid inhaling the smoke; instead, let it linger in your mouth before exhaling. Enjoy the flavors and aromas of your freshly lit cigar!

Common inquiries

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, providing you with convenient and secure payment options for your purchases.

We pride ourselves on offering a meticulously curated selection of premium cigars. We work closely with reputable manufacturers known for their craftsmanship and dedication to excellence.

Our team conducts rigorous inspections to ensure that each cigar meets our stringent standards before it reaches our customers. We’re committed to providing you with only the highest quality products, curated to deliver an exceptional smoking experience.

From time to time, we do offer discounts and promotions for bulk orders, especially during special occasions and events.

To stay updated on these exclusive offers, we invite you to sign up for our newsletter.

By subscribing, you’ll be the first to hear about our latest discounts and promotions, ensuring you never miss out on the opportunity to save on your favorite cigars.

Currently, we’re in the process of developing membership and loyalty programs to provide even more benefits to our valued customers. Stay tuned for updates on these exciting initiatives by signing up for our newsletter.

By subscribing, you’ll be the first to know when these programs are launched and how you can take advantage of exclusive rewards and perks.


Orders of £75 or more enjoy free shipping across the UK. Orders under £75 incur a £9.99 shipping fee. 

We’re dedicated to promptly delivering all orders, big or small, right to your doorstep.

Link to your shipping policy.

Each order, whether it includes cigars or accessories, undergoes meticulous handling. Our team hand-picks every cigar, ensuring they are in optimal condition before they reach you. Additionally, cigars are individually checked to ensure they meet our high standards. 

Accessories also undergo thorough quality checks to ensure they are in perfect condition. 

Furthermore, all cigars are carefully packed, sealed in humidity packs, and cigar boxes are accompanied by Boveda packs, guaranteeing that your items arrive in pristine condition.

Orders are processed promptly within 24 hours on weekdays, excluding weekends, ensuring a prompt start to your delivery journey. 

We deliver your orders via Royal Mail 24h signed and tracked delivery service, ensuring the secure and reliable transportation of your items. 

Regardless of your order size, rest assured that your package will be swiftly and securely delivered right to your doorstep, providing peace of mind every step of the way.

We deliver to most mainland UK postcodes, ensuring that aficionados from all corners can enjoy our products. 

Our commitment to quality extends from our selection to our delivery, ensuring that every customer receives the finest experience possible.


While we strive to ensure the highest quality cigars in every order, we understand that issues may arise. However, due to the nature of cigars, they are non-refundable due to health and hygiene considerations. Nevertheless, should you encounter any issues with your order, such as delivery delays or defects, please promptly reach out to our customer service team. We are dedicated to swiftly addressing any concerns and ensuring your utmost satisfaction.

For more details please check our Returns and Refund Policcy.

For non-cigar products, we offer free returns subject to Terms & Conditions. Whether it’s a leather good or a whisky glass, if you’re not completely satisfied with your purchase, we’re here to help. Simply use our contact form to notify us of any concerns, and we’ll assist you with the return process.

For more details please check our Returns and Refund Policcy.

At Toro Puro, we stand behind the quality of our products. Your satisfaction is our priority, and we are committed to providing you with a hassle-free returns process. If for any reason you're not completely satisfied with your purchase, simply reach out to us, and we'll work with you to make it right. Whether it's a refund, exchange, or assistance with a defective item, our dedicated team is here to ensure your experience with Toro Puro is nothing short of exceptional. 

Thank you for choosing Toro Puro we appreciate your trust and look forward to serving you with integrity and excellence.