To store cigars properly, use a humidor kept in a cool, dark place with stable humidity around 65-70%. Rotate cigars periodically and avoid refrigeration to preserve quality.

What is the best humidity for cigars?

The ideal humidity for cigars is between 65-70%. This helps prevent cigars from drying out or becoming overly moist, preserving their flavour and integrity.

Use a sharp cutter to remove just the cap from the cigar. Cut quickly and cleanly to prevent unraveling. The body of the cigar should remain intact.

How to light a cigar?

Hold the cigar at a 45-degree angle and toast the foot using a butane lighter or wooden match. Rotate while puffing gently until evenly lit. Avoid inhaling the smoke.

How much is delivery?

We offer free UK delivery on orders over £75. For orders under £75, a flat fee of £9.99 applies.

How will my order be delivered?

Orders are hand-checked, humidity-sealed, and shipped via APC 24h tracked delivery. We ensure cigars and accessories arrive in pristine condition.

When will my order be delivered?

Orders are dispatched within 24 hours on weekdays (excluding weekends) and delivered with next-day tracked service across the UK.

What is your returns policy for cigars?

Due to hygiene reasons, cigars are non-refundable. However, if your item is delayed or arrives defective, please contact us immediately and we’ll resolve the issue.

Can I return non-cigar items?

Yes, non-cigar items can be returned free of charge, subject to our Terms & Conditions. Please use our contact form to initiate the process.

Privacy Policy

Effective Date: [01.01.2025]
Toro Puro is committed to protecting your privacy and ensuring that your personal data is handled with care, transparency, and in compliance with applicable UK and EU data protection laws, including the UK GDPR and the Data Protection Act 2018.
This Privacy Policy outlines how we collect, use, store, and share your personal information when you interact with our website, services, or customer support.

1. Information We Collect
We may collect and process the following types of information:
* Personal Information: Your name, billing/shipping address, phone number, email address, and payment details when you place an order or create an account.
* Device Information: IP address, browser type, operating system, and referring URLs collected via cookies and analytics tools for site performance and fraud prevention.
* Usage Information: Pages viewed, time spent on pages, and your interactions with our website and marketing campaigns.
* Marketing Preferences: Your consent to receive marketing communications, and any preferences you set.

2. How We Use Your Information
We process your data to:
* Fulfil and manage your orders, payments, and deliveries.
* Provide customer support and respond to enquiries.
* Personalise your experience and recommend relevant products.
* Improve our website and services through analytics.
* Send newsletters and promotional offers (only with your consent).
* Meet legal, regulatory, or compliance obligations.
We rely on lawful bases including contractual necessity, consent, and legitimate interests for processing your data.

3. Cookies and Tracking Technologies
We use cookies and similar technologies for functionality, analytics, and marketing. You may manage cookie preferences via your browser settings.
Read our Cookie Policy for more information.

4. Sharing Your Information
We do not sell your data. We may share your information with:
* Trusted Service Providers: Payment gateways, courier services, and email marketing platforms.
* Analytics and Hosting Providers: To maintain website performance and optimise services.
* Legal or Regulatory Bodies: Where required by law or to protect our rights.
In the case of a business transfer, such as a sale or merger, customer data may be part of the transferred assets.

5. Data Retention and Security
* Your personal information is retained only as long as necessary to fulfil our purposes or comply with legal obligations.
* We use SSL encryption, secure servers, and access controls to protect your data.
* Shopify hosts our platform and is compliant with major data security standards.

6. Your Rights
You have the right to:
* Access the personal data we hold about you.
* Request correction or deletion of your data.
* Withdraw consent for marketing communications.
* Object to or restrict certain types of processing.
* Request data portability.
To exercise any of these rights, please contact us at sales@toropuro.com. We aim to respond to all valid requests within one calendar month.
If you're not satisfied, you may lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk/make-a-complaint/

7. International Transfers
If data is transferred outside the UK or EEA, we ensure it is protected through appropriate safeguards, such as Standard Contractual Clauses (SCCs) or working with UK GDPR-compliant partners.

8. Changes to This Privacy Policy
We may occasionally update this Privacy Policy to reflect changes in our practices or legal obligations. Updates will be posted on this page with a revised effective date.

9. Contact Us
For any questions, concerns, or data requests, please reach out to:
Toro Puro Ltd Email: sales@toropuro.com