To store cigars properly, use a humidor kept in a cool, dark place with stable humidity around 65-70%. Rotate cigars periodically and avoid refrigeration to preserve quality.

What is the best humidity for cigars?

The ideal humidity for cigars is between 65-70%. This helps prevent cigars from drying out or becoming overly moist, preserving their flavour and integrity.

Use a sharp cutter to remove just the cap from the cigar. Cut quickly and cleanly to prevent unraveling. The body of the cigar should remain intact.

How to light a cigar?

Hold the cigar at a 45-degree angle and toast the foot using a butane lighter or wooden match. Rotate while puffing gently until evenly lit. Avoid inhaling the smoke.

How will my order be delivered?

Orders are hand-checked, humidity-sealed, and shipped via APC 24h tracked delivery. We ensure cigars and accessories arrive in pristine condition.

When will my order be delivered?

Orders are dispatched within 24 hours on weekdays (excluding weekends) and delivered with next-day tracked service across the UK.

What is your returns policy for cigars?

Due to hygiene reasons, cigars are non-refundable. However, if your item is delayed or arrives defective, please contact us immediately and we’ll resolve the issue.

Can I return non-cigar items?

Yes, non-cigar items can be returned free of charge, subject to our Terms & Conditions. Please use our contact form to initiate the process.

Contact Us | How can we assist you today?

Q: How much is delivery?

We offer free UK delivery on orders over £75. For orders under £75, a flat fee of £9.99 applies.

At Toro Puro, every conversation matters.

Whether you have a question about our cigars, need guidance on your next purchase, or simply want to share your experience, we’re here to help. Our team is passionate, knowledgeable, and ready to support your cigar journey.

You can reach us via the form below, or connect through our social channels.

We typically respond within 24 hours, Monday to Friday.

Drop us a line

QUESTION ON YOUR MIND?

If you have a specific question, please see below links to our policy pages which may answer your query.

FAQ

Shipping

Follow TORO PURO

Instagram: @toro_puro

Facebook: @ToroPuro

X: @toro_puro

Pinterest: @toro_puro

YouTube Partner: @daily_cigar

Common inquiries

Discover all

What payment methods do you accept?

We accept all major credit cards

including Visa, Mastercard, American Express, and Discover, providing you with convenient and secure payment options for your purchases.

How much is delivery?

Orders of £75 or more enjoy free shipping across the UK.

Orders under £75 incur a £9.99 shipping fee.

We’re dedicated to promptly delivering all orders, big or small, right to your doorstep.

Link to your shipping policy.

Our promise to you

At Toro Puro, we stand behind the quality of our products.

Your satisfaction is our priority, and we are committed to providing you with a hassle-free returns process. If for any reason you're not completely satisfied with your purchase, simply reach out to us, and we'll work with you to make it right. Whether it's a refund, exchange, or assistance with a defective item, our dedicated team is here to ensure your experience with Toro Puro is nothing short of exceptional.

Thank you for choosing Toro Puro we appreciate your trust and look forward to serving you with integrity and excellence.