At Toro Puro, we’re committed to craftsmanship, and that includes our service. While we stand by the quality of every item we ship, we understand that occasionally something may fall short of expectations.
Below you’ll find our returns approach, designed to be honest, fair, and grounded in our boutique values.
Returns
Due to the nature of cigars, delicate, humidity-sensitive, and consumed upon use, we’re unable to accept returns on any cigars that have been smoked.
That said, if your order arrives damaged, compromised, or if something doesn’t seem right before the cigar is used, please reach out to us immediately. We’ll investigate promptly and aim to resolve the issue with care.
For more details please check our Returns and Refund Policcy.
For all non-cigar products, including accessories, glassware, and leather goods, we offer returns under our standard Terms & Conditions. If the item is unused and in its original condition, we’ll help facilitate a hassle-free return or exchange.
To begin a return, please contact us via our form or by emailing sales@toropuro.com.
For more details please check our Returns and Refund Policcy.
Your experience matters. Whether you need a replacement, a refund, or simply guidance, we’re here to help. Every touchpoint with Toro Puro should reflect the same quality and integrity as the cigars we curate.
Thank you for trusting us.
Toro Puro offers thoughtful customer care, including returns on cigar accessories and lifestyle goods. Our boutique values extend from product to experience - always.